Privacy Policy

Name: Deck Builders Knoxville
Address: 8431 Maynardville Pike, Knoxville, TN, 37938, US
Telephone: +1 (865) 381-5111

Last updated: 12 October 2026

This Privacy Policy explains how Deck Builders Knoxville handles personal information collected through this website, project-inquiry forms, and related communications.

Deck Builders Knoxville provides deck construction and related services directly. Information submitted through the website helps us respond to inquiries and discuss potential projects.

1. Who Operates This Website

This website is operated by Deck Builders Knoxville.

For privacy questions or requests, contact:

Email: knoxvilletndeckbuilder@gmail.com

Phone: +1 (865) 381-5111

2. Information We Collect

Information You Provide

When you submit the project inquiry form, we collect:

Your name
Your phone number and/or email address (at least one is required)
Your project ZIP code
The project type and what currently exists at the property
A description of the work you want to change or build
Approximate size and preferred timing, if you choose to provide them
Your preferred contact method (phone call or email)
One photograph, if you choose to upload it (JPG, PNG, WEBP, or HEIC, up to 8 MB)

If you call or email us, we receive the information you choose to share in that call or message.

Do not submit Social Security numbers, payment-card information, bank information, medical information, government identification, passwords, or other information that is not needed to review a deck project.

Photographs and Uploaded Files

Photographs you send may contain property details, address markers, people, vehicles, or embedded location information. Remove information you do not wish to share before submitting a photograph.

Do not enter an unsafe area or step onto an unstable deck to take photographs. You can provide a written description instead.

We use submitted photographs to understand your inquiry and assess the proposed project. Submission does not give us permission to publish your photographs in advertising, a gallery, or a case study.

Information Collected Automatically

This website does not use analytics, advertising pixels, or other tracking tools. Like most websites, the servers operated by our hosting provider automatically record technical information for each request, such as IP address, browser type, the page requested, and the time of the request.

The fonts on this website are delivered by Google Fonts. When your browser loads a page, it requests the font files from Google, which receives your IP address and browser information.

3. How We Use Information

We use information you provide to:

Receive and respond to your inquiry.
Review the project location, requested service, and existing conditions.
Discuss project requirements and arrange the appropriate next steps.
Prepare estimates, proposals, and project documentation.
Communicate about your inquiry or agreed work.
Maintain relevant customer and project records.
Address disputes and applicable legal obligations.

The information needed will depend on your inquiry and the stage of the project.

4. Project Inquiries and Customer Relationships

Inquiries submitted through this website are directed to Deck Builders Knoxville. We review the information to discuss your requirements and determine whether the project is within our service coverage and capabilities.

Submitting an inquiry does not create a construction agreement or require you to purchase services. The scope and terms of any construction work are established in the written agreement accepted by you and Deck Builders Knoxville.

5. How We Disclose Information

Service Providers

We use the following service providers to operate this website and handle inquiries:

Hostinger: website hosting. The inquiry form is processed on Hostinger servers, inquiry emails are sent from them, and uploaded photographs are stored there.
Google (Gmail): form submissions are delivered to our Gmail account, which we also use for email correspondence.
Google Fonts: delivers the fonts used on this website.

Legal, Safety, and Business Events

Information may be disclosed when reasonably necessary to comply with law, respond to valid legal process, investigate fraud or misuse, protect rights or safety, or support a merger, financing, asset sale, reorganization, or transfer of the business. Where required, notice or choice will be provided.

At Your Direction

Information may be disclosed to another person or business when you direct or authorize the disclosure.

6. Sale, Sharing, and Targeted Advertising

Information submitted through the inquiry form is delivered only to Deck Builders Knoxville and is not provided to other businesses for their own marketing.

This website does not use advertising pixels, analytics, or other tracking tools, so it does not share browsing activity with third parties for targeted advertising.

7. Cookies, Analytics, and Advertising Tools

This website does not set cookies for visitors who browse pages or submit the inquiry form. Cookies are set only when an authorized administrator signs in to manage the website.

The website does not use analytics, advertising or conversion pixels, embedded maps, videos, or review widgets. The only third-party service loaded on its pages is Google Fonts, described in section 2.

This policy will be updated before any cookies or tracking tools are added.

8. Phone and Email Communications

When you contact us, we use the contact details you provide to respond to your inquiry and discuss the requested services.

You may tell us your preferred contact method or ask us to stop nonessential communications by contacting knoxvilletndeckbuilder@gmail.com or calling +1 (865) 381-5111.

Communications needed to manage agreed work or meet legal obligations may still be necessary. Submitting a project inquiry does not, by itself, constitute consent to recurring automated promotional text messages.

9. Data Retention and Deletion

Form submissions are delivered by email and are not stored in a database on this website. Inquiry emails remain in our email account, and uploaded photographs remain on our hosting server, until we delete them. We have not set an automatic deletion period.

Server logs are kept according to our hosting provider’s log settings. To ask us to delete your information, use the contact details in section 10.

10. Privacy Questions and Requests

To ask about your information or submit a privacy request, email knoxvilletndeckbuilder@gmail.com or call +1 (865) 381-5111.

Please describe your request and provide enough information for us to identify the relevant inquiry or project. Do not include passwords, financial account details, or unnecessary identification documents.

We may need to verify your identity before responding to a request involving personal information. Requests are considered in accordance with applicable law, including any relevant exceptions and recordkeeping obligations.

11. Security

This website uses an encrypted HTTPS connection. The inquiry form uses a request-verification token and a hidden spam-trap field, and photo uploads are limited to image files of up to 8 MB. Website administration requires a password-protected account.

No transmission or storage method is completely secure. Do not send sensitive information that is not needed for the project inquiry.

12. Where Information Is Processed

This website is hosted by Hostinger, and our email is handled by Google. Both providers operate data centers in several countries, so information may be stored or processed outside Tennessee and outside the United States.

13. Children’s Privacy

This website is intended for homeowners and adults planning property improvements. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information, contact knoxvilletndeckbuilder@gmail.com so the request can be reviewed and the information deleted where appropriate.

14. Third-Party Websites and Embedded Services

The website may link to manufacturer, map, review, financing, social-media, or other third-party websites. Their privacy policies govern their own websites and services.

A link does not make us responsible for another party’s data practices.

Embedded services may collect information when they load.

15. Changes to This Policy

We may update this policy to reflect changes to the website, our information practices, or applicable requirements. The revised policy will appear on this page with an updated date.

16. Contact Us About Privacy

Deck Builders Knoxville